Payments & Shipping


What is your shipping method?
RareForm Underwear ships with Canada Post in Canada and USPS and UPS for US orders. If there is an apartment number or unit number associated with your address, please make sure to include it. 

What are your payment methods?
Visa, Visa Debit, Mastercard, American Express (Canada Only) and Apple Pay. *Android Pay coming soon*

Do you ship internationally?
RareForm Underwear Inc. currently only ships to Canada and the United States.

What is the processing time of each order?
All orders placed Monday through Friday will begin processing the following business day. Please note that orders placed on Friday will begin processing on the following Monday(except holidays). RareForm Underwear Inc. will ship within 2-4 business days after processing has begun. Please expect 2-7 business days for shipping to arrive within Canada and 3-6 business days for shipping to the US.
*Delivery times do not include Saturday, Sunday or Holidays.*

I just placed an order online but have not received an email confirmation yet, has my order been received?
You should receive an email confirming your order within 10-15 minutes of placing an order online. In the unlikely case you have not received a confirmation please email sales@rareformunderwear.com.

How do I know when my order has shipped?
An email will be sent to you once your order has shipped, and will include your tracking number.

My tracking information shows as "delivered" but I don't have the package and no notice has been left at my residence, what should I do?
Please contact your local carriers office to see if a parcel has been left for you; In certain cases a parcel will be left with a local carriers office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this please email sales@rareformunderwear.com


What sales and duty taxes am I subject to when purchasing in Canada?
British Columbia – 7% PST / 5% GST
Ontario, New Brunswick, Newfoundland – 13% HST
Nova Scotia - 15% HST
Prince Edward Island - 14% HST
All remaining Canadian provinces - 5% GST


What if my order is lost or damaged in the mail?
RareForm Underwear Inc. is not liable for any damages incurred during transit; it lies within the responsibility of local carrier. All purchases are made at the buyers’ own risk. RareForm Underwear Inc. does not assume any responsibility for lost or damaged packages.